Rehmat Rezidor Guest House - Privacy Policy
At Rehmat Rezidor Guest House, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and secure manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services, make a reservation, or interact with us in any other way.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, date of birth, and other details you provide during booking or account creation.
- Payment Information: Credit/debit card details, billing address, and other payment-related information used for booking.
- Stay Information: Details related to your stay at Rehmat Rezidor, including room preferences, special requests, and check-in/check-out dates.
- Other Information: Any other information you provide during your interactions with us, such as feedback, reviews, or inquiries.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Booking and Reservations: To process your reservations, confirm bookings, and provide you with the services you request.
- Customer Support: To respond to your inquiries, resolve issues, and provide assistance during your stay.
- Improvement of Services: To enhance our services, personalize your experience, and conduct surveys or research to improve guest satisfaction.
- Communication: To send booking confirmations, updates, special offers, and promotional information (you may opt out of marketing emails at any time).
- Payment Processing: To process payments securely and manage billing and refunds.
- Legal and Regulatory Compliance: To comply with legal obligations, protect against fraud, and ensure the safety and security of our guests.
3. How We Protect Your Information
We take your privacy seriously and implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure payment gateways, encryption technologies, and regular security audits to ensure that your data remains safe.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party vendors who assist us with services such as payment processing, booking management, and customer support.
- Legal Requirements: If required by law, we may disclose your information to government authorities, law enforcement, or other regulatory bodies.
- Business Transfers: In the event of a merger, acquisition, or sale of Rehmat Rezidor, your information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your experience, such as remembering your login credentials or personal preferences. Cookies are small files stored on your device that help us improve site functionality, monitor site traffic, and tailor content to your interests. You can manage cookie settings through your browser, but disabling cookies may limit your ability to use certain features on our website.
6. Your Rights and Choices
You have the right to:
- Access Your Information: You can request a copy of the personal information we hold about you at any time.
- Correct or Update Your Information: If your personal details change or if you believe any of the information we hold is inaccurate, you can request corrections.
- Delete Your Information: You can request the deletion of your personal data, though some information may need to be retained for legal or business purposes.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or marketing communications from us by clicking the "unsubscribe" link in any email we send or by contacting us directly.
7. Third-Party Links
Our website may contain links to external websites that are not operated by us. This Privacy Policy does not apply to those third-party sites, and we encourage you to review the privacy policies of those websites before sharing any personal information.
8. Children's Privacy
Rehmat Rezidor Guest House does not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Email: rehmatrezidor@gmail.com
- Phone: 0311-7788911
- Address: House 7A Street 27 School Road F 6/2 Islamabad