Rehmat Rezidor Guest House Refund Policy
At Rehmat Rezidor Guest House, we strive to provide an exceptional experience for all our guests. If for any reason you need to request a refund, we want to ensure that the process is simple, transparent, and fair. Please take a moment to review our refund policy below.
1. Refund Eligibility
Refunds are considered under the following circumstances:
Booking Cancellations: If you cancel your reservation within the allowed time frame, you may be eligible for a full or partial refund. Cancellations must be made as per the terms outlined at the time of booking.
Booking Modifications: If your booking needs to be modified (such as a change of dates), we will do our best to accommodate your request. However, any changes may incur additional charges or result in a refund if the new booking is lower than the original price.
No-Show Policy: If you do not arrive on the scheduled date and have not canceled in advance, no refund will be provided.
Special Circumstances: In cases of exceptional circumstances such as health emergencies or other valid reasons, we may consider a refund request on a case-by-case basis.
2. Refund Process
Request Submission: To initiate a refund request, please contact our customer support team via email or phone. Provide your booking details and reason for the request to help us process it efficiently.
Processing Time: Once your refund request is submitted, it will be processed within 7-10 business days. Refunds will be made using the same method as the original payment.
Refund Amount: Refunds are calculated based on the terms of your booking, and may be subject to cancellation or service fees depending on when the cancellation is made relative to the check-in date.
3. Non-Refundable Charges
Certain fees are non-refundable, including but not limited to:
- Service charges
- Administrative fees
- Payments for additional services like meals, spa services, or excursions that were booked in advance
4. Booking Through Third-Party Platforms
If you made your reservation through a third-party platform (such as an online travel agency), refund requests should be directed to the platform through which the booking was made. Rehmat Rezidor will assist in providing necessary information to support your request.
5. Contact Us
For further clarification or to initiate a refund request, please reach out to our support team at [email address] or call us at [phone number]. We're here to assist you and ensure that your experience with Rehmat Rezidor remains positive, even if changes need to be made.
We appreciate your understanding and look forward to welcoming you to Rehmat Rezidor Guest House!