Rehmat Rezidor Guest House - Terms of Service
Welcome to Rehmat Rezidor Guest House! By booking with us or using our services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making a reservation or using any services offered by Rehmat Rezidor.
1. General Terms
- Eligibility: You must be at least 18 years of age to make a booking at Rehmat Rezidor Guest House.
- Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.
- Reservation Confirmation: By booking a room or service, you are confirming your intention to stay at Rehmat Rezidor, and your booking will be confirmed only after payment and approval are received, if applicable.
2. Booking & Payment
- Booking Process: All bookings should be made through our official website, app, or via our customer support team. For third-party bookings, our policies may vary.
- Payment Terms: Full payment for reservations is required at the time of booking unless otherwise stated. We accept major credit/debit cards and other online payment methods.
- Pricing & Taxes: All prices are quoted in local currency and include applicable taxes unless explicitly mentioned. Rehmat Rezidor reserves the right to change prices and rates at any time without notice.
3. Cancellations and Modifications
- Cancellation Policy: Cancellation requests must be made in accordance with our cancellation policy. If you cancel within the allowed period, you may be eligible for a refund based on the terms of the reservation.
- Modifications: Changes to your booking, such as date changes or room upgrades, are subject to availability and may incur additional charges.
- No-Show Policy: If you do not arrive on your scheduled check-in date without prior cancellation, you will be considered a “no-show” and no refund will be issued.
4. Guest Conduct
- Respectful Behavior: Guests are expected to behave respectfully towards other guests, staff, and the property. Any disruptive, abusive, or illegal behavior will result in immediate termination of the stay, without a refund.
- Property Damage: You are responsible for any damage caused to the property during your stay. Rehmat Rezidor reserves the right to charge for repairs or replacements.
- House Rules: Guests must comply with all house rules, which are available at the guest house. These include noise restrictions, smoking policies, and safety measures.
5. Privacy and Data Protection
- Privacy Policy: We take your privacy seriously. Any personal information collected during booking and usage of our services will be handled according to our Privacy Policy, which outlines how we protect and use your data.
- Data Usage: By booking with Rehmat Rezidor, you consent to the collection and use of your personal data in line with our privacy practices. Your data will not be shared with third parties except as required by law or for necessary services (such as payment processors).
6. Liability
- Limitation of Liability: Rehmat Rezidor is not liable for any indirect, incidental, or consequential damages arising from your use of our services or stay at the guest house. This includes, but is not limited to, loss of personal belongings, delays, or service interruptions.
- Force Majeure: Rehmat Rezidor is not responsible for delays or cancellations due to unforeseen circumstances such as natural disasters, strikes, or other events beyond our control.